| Chat Room Support |
Note for Internet Explorer users and/or you get this message Sorry, your web browser is not Java enabled
CLICK HERE
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What do I need to enter the C-O-O-L Chat Rooms?
Basically all you need is java. The chat rooms will accept any version of java, most computers come with java installed, but to enjoy all the features of the chat room we suggest you install the latest version of java. Please visit Sun's Free Java™ Download Site to download and install Java.
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I get an ActiveX warning or your browser has prevented you from downloading the chat software
On your Internet Explorer browser at the top click Tools-->Internet Options Then click on the Security tab and click on Custom Level. On this list look for Run ActiveX controls and plugins and make it Enabled. Save all your changes and restart your browser.
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How to prevent from being kept out of chat after leaving
(Thanks to Mackenaw for this info) When you exit the chat room, make sure you use the exit button on the tool bar above where you type messages. Then Click the X to close the chat window.
When you go back to the forums, refresh the Forums Index page before you try to re-enter chat.
If you lose your connection and are kicked out of chat. Close your chat window, then refresh your Forums Index page before clicking the Chat Rooms link. If this doesnt help try the next options below.
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My Internet connection dropped off suddenly, and when I try to log back into the chat room, I see the following message: Err P783 Access Denied. You are already logged in
Your connection to the Chat Rooms is a thread to the chat server process. A thread is severed when you 1) log off using the Log Off button, 2) close your web browser, and/or 3) use your web browser's Forward or Back button to navigate away from the web page. If your Internet connection is unstable, and your Internet connection drops for a few seconds, your thread to the chat server process may not disconnect immediately. The chat server will recognize such idle threads after a few minutes, and sever them automatically. If it takes longer than usual you can clear your java cache. See below. CLICK HERE for more info.
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How to Clear Java Cache
Clearing your java cache. Start-->Control Panel-->Java --- Click Settings under Temporary Internet Files. Click Delete Files. Click OK on Delete Temporary Files window. Note: This deletes all the Downloaded Applications and Applets from the cache.
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I get this message when trying to enter the chat room: Err U483. Access Denied. The user name you entered is not permitted.
Unfortunately, the chat room server only allows numbers, letters and/or the following characters in your member name - _ . or a space. Although you may have joined the forums with different characters with no problem, you need to change your member name if you want to visit the chat rooms. Email us at forum@christianityoasis.com with the new name you would like and we will change it for you asap.
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I connect to to the Internet with AOL or MSN but am unable to login to the Java™ applet.
Do not use the built-in AOL or MSN web browser. Instead, use the web browser (usually Microsoft Internet Explorer) that was included with your computer/operating system.
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When I click the Chat Rooms link nothing happens, or a message appears telling me that it cannot connect, or that I have been disconnected. What is wrong
If a server is offline, simply wait a few minutes. It is extremely rare that our chat servers go down, and we have automated systems in place to ensure they are back up and running within 10 minutes of going down. Secondly, and the most likely scenario, is that you are using a computer restricted by a firewall; see below:
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I am using a computer behind a firewall, or in a work/education environment. How can I connect?
On some LAN firewalls, you may simply set the security setting to "Low" while you wish to use our chat software.
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Clearing Cookies and/or Cache in Internet Explorer (MOST COMMONLY USED BROWSER)
- Click on Tools from your browser's main menu.
- Select Internet Options
- Under the General tab, click Delete Files... AND Delete Cookies...in the Temporary Internet files section.
- Important: Shutdown all open instances of your web browser.
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Clearing Cookies and/or Cache in Netscape Navigator
- Click on Edit from your browser's main menu.
- Select Preferences
- Select and expand the Advanced category.
- Click on Cache
- Under Set Cache Options:
- Click Clear Memory Cache
- Click Clear Disk Cache
- Click OK
- Important: Shutdown all ALL open instances of your web browser.
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Clearing Cookies and/or Cache in Mozilla Firefox
- Click on Tools from your browser's main menu.
- Select Clear Private Data
- Find Cache AND Cookies and place a check in these 2 boxes
- Click Clear Private Data Now
- Important: Shutdown all ALL open instances of your web browser.
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I am experiencing lag, freezing and/or I keep getting knocked out of the chat room
The Number One cause of getting knocked out of chat, freezing and lag in the chat rooms is running other programs on your computer while in chat. Yahoo Messenger, AOL, MSN and other Messenger systems uses heavy resources on your computer. Running these programs at the same time while in the chat room is why you are experiencing lag. Gaming sites, downloading large files and other heavy loads on your computer will cause lag in the chat room as well. Its always good to clear your cache as well as reboot your computer once a day or every couple of days depending on your usage to refresh your overall speed.
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Other Common Problems
Pop-up blockers are the next usual suspect. When you click on the chat room link from the forums page it will open in a new window. Your pop up blocker may be blocking this new window. Please see your instructions for your brand of pop up blocker to fix this and allow new windows from www.christianityoasis.com On most pop up blockers you can hold down the 'Ctrl' on your keyboard to override and it will open as well.
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I use Firefox but the chat room will not load
You have java disabled. At the top of the browser click Tools-->Options-->Content-->Check the box next to Enable Java. Click OK and retart your browser. Or you do not have java installed on your computer.Sun's Free Java™ Download Site once there click on "Do I have Java?" to verify you have java installed.
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| Voice Chat Support |
Voice Chat Info
The voice chat system requires broadband internet service to work properly. If you are on dial up, you may be able to listen but not speak. Using dial up you will probably find yourself freezing and/or getting booted off your connection while using voice chat.
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Getting Started-Public Voice Chat
For public room broadcast click the Voice Chat from the top Chat Room Menu and select Start my public broadcast. This will open a new window with your voice chat broadcast page. (You should also check the Show my Voice Chat icon, from the Voice Chat menu, so others can see you are broadcasting in case they choose to listen in.) If you have a popup blocker you may need to copy and paste the link in a new window to start your voice chat. On the new window you will see an Adobe Flash Player Settings menu pop up. Click allow to start your voice broadcast. Click the microphone icon on this Flash popup to control the volume of your broadcast. At the bottom of the voice chat window is a drop down box of the people who are currently listening in to your broadcast. If someone wants to listen they need to right click the broadcasters name in the user list and select listen to this users broadcast. You can listen to as many broadcasts as you like by right clicking on their name. Each broadcast will be in a different window. You can mute certain broadcasts if you like by clicking the box next to the speaker on the stage page.
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Public Voice Chat Info
With broadcast voice chat, each user can see a list of the other user that are listening. As such, there should never be any question as to who is listening to a user's voice broadcast. Additionally, a user may only access the voice chat feature when they are connected to the chat room. Since the chat service and voice chat service function using different technologies running on different servers, it is possible that a slight lag time could exist between when a user logs out of the chat room, and the time their voice chat session stops working thereafter.
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Getting Started-Private Voice Chat
For private room broadcast right click the user name you wish to chat with and select start voice chat with this user. (If you are private chatting in text you can also click the microphone icon on your private window). This will open a new window with your private voice chat broadcast page. If you have a popup blocker you may need to copy and paste the link in a new window to start your voice chat. On the new window you will see an Adobe Flash Player Settings menu pop up. Click allow to start your voice broadcast. Click the microphone icon on this Flash popup to control the volume of your broadcast.
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IMPORTANT Private Voice Chat INFO
When a user opens a private voice chat session with another user, each user opens a Flash element in a web page unique to their one-to-one session. The users each give Flash permission to access their computer's microphone, and they connect on the same web page for voice chatting. If a user who has already opened a private voice chat session with one user decides to open a second private voice chat with a second user without having first closed their original private voice chat session, then the user would indeed be broadcasting their voice to the two users simultaneously. That is because their computer only has one microphone, not one microphone per private voice chat session. Flash is controlling microphone access. If a user is listening to voice chat using their computer's speakers rather than headphones, then their microphone may indeed pick up other voices that are played via the speakers and, in turn, broadcast those voices from the speakers to the microphone back to any user listening. So it is best to use a headset, otherwise talking with 2 different people in private voice chat will be more like a 3 way conference call. Also, to be safe, it would be best to voice chat in private with only 1 person at a time. Otherwise it would be better to use the Public voice chat so you can accept or deny who you would like to listen in if you want to voice chat with a selected few.
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